Returns & Refunds

Return Eligibility

Eligible unused products can be requested for return within 14 days of delivery. Items should be complete, undamaged, and returned with their original packaging and accessories.

• Contact us within 14 days of delivery
• Keep the product unused and in resalable condition
• Include original packaging, labels, accessories, and gift items

Items We Cannot Accept

For hygiene and safety, opened beauty products, eyelash serums, and personal-care items cannot be returned unless they arrived damaged, defective, or incorrect. Personalized gifts and final-sale products may also be excluded.

Start a Return

Contact customer care with your order number, email address, the item you want to return, and a short reason. If the product arrived damaged or incorrect, include clear photographs so we can review the issue efficiently.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing times vary, so the credit may take several business days to appear.

Exchanges

Where stock is available, we can help arrange an exchange for an eligible item. If the preferred replacement is unavailable, we will offer a refund or help you choose another product.